WhatsApp recently launched a new in-chat support feature for its platform users on Windows. This feature will allow users to get help directly from the WhatsApp Support team without leaving the platform. Here are all the details.
WhatsApp is rolling out in-app chat support on Windows beta!
Over the past few weeks, WhatsApp has introduced the option to get technical support through WhatsApp chat and this option is available to everyone on the latest version of the app.https://t.co/Nv6uM2kQJR
– WABetaInfo (@WABetaInfo)
June 19, 2023
What is WhatsApp chat support?
WhatsApp for Windows chat support is a new way for users to get help from the WhatsApp Support team directly within the WhatsApp app. To use this feature, users just need to open the WhatsApp app on a Windows PC and select the “Contact Us” option. This will open a chat window with the WhatsApp Support team.
Previously, the platform only had the option to email support, which made it quite inconvenient for users to open a web browser and email their concerns.
WABetaInfo, the official source of WhatsApp news said: “In our view, users can enjoy the convenience of solving their problems or getting support without leaving the app by having the option to get support in a WhatsApp chat.”
“They no longer need to switch between WhatsApp and their email client, making the process faster and more efficient. This feature can certainly save users time and effort, and they can engage in real-time conversations with the WhatsApp Support team.” it added.
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In the chat window, the user can describe their problem and then the WhatsApp Support team will respond to the chat and try to resolve the issue. However, the problem can be resolved via email if the user doesn’t want to get an answer right in the chat.
This feature is compatible with Windows 2.2322.1.0 and also supports some older versions.
Source: WABetaInfo
How do I use Chat Support?
Here are the steps on how to use WhatsApp’s new In-Chat Support Feature on Windows:
- Update the WhatsApp app on the Microsoft Store
- Open the app on your Windows PC.
- Select the “Contact us” option.
- Describe your problem.
- Wait for the WhatsApp Support team to respond.
- Follow the instructions provided by the WhatsApp Support team to resolve your issue.
WABetaInfo mentions that there is a possibility that this feature will not be available to everyone as it is being rolled out slowly and will be available in the coming weeks. This feature is now available on mobile apps for both Android and iOS.
The stated background, “If you don’t see this update on the Microsoft Store, please note that it may be released to more users in the coming days.”
In short, this new in-chat support feature is a convenient and effective way for Windows users to get help from the WhatsApp Support team. If you are having problems with WhatsApp then this feature can help save the trouble and help resolve the issue in real time.
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