BPO Companies in the Philippines 2023
In the Philippines, the Business Process Outsourcing (BPO) industry has been a significant contributor to the country’s economic growth for many years. As of 2023, the BPO sector remains a major player in the country’s economy, providing employment opportunities and contributing to the growth of the country’s gross domestic product (GDP).
BPO companies in the Philippines offer various services, including customer service, technical support, data entry, accounting, and back-office support. The industry’s success can be attributed to several factors, including the country’s large pool of skilled and English-speaking workers, competitive labor costs, and favorable government policies.
In recent years, the BPO industry in the Philippines has undergone significant changes, with companies adopting new technologies such as artificial intelligence, automation, and analytics to enhance their services and improve efficiency. This has led to the emergence of new service offerings, including robotic process automation (RPA), machine learning, and chatbot development.
The BPO industry in the Philippines is expected to continue growing and evolving in the coming years, with companies adapting to changing market demands and technological advancements.
Top 10 BPO Companies in the Philippines 2023
Here is the list of the Top 10 BPO Companies in the Philippines 2023.
S.No |
BPO Companies in the Philippines |
Headquarters in Philippines |
|
1 |
Accenture Inc. |
Bonifacio Global City, Taguig |
|
2 |
Teleperformance Philippines Inc. |
Pasay City |
|
3 |
Sitel Philippines Corporation |
Mandaluyong City |
|
4 |
CloudStaff Philippines Inc |
Clark Freeport Zone, Pampanga |
|
5 |
Six Eleven Global Teleservices |
Davao City |
|
6 |
Infinit-O |
Makati City |
|
7 |
Outsourced |
Makati City |
|
8 |
DOXA7 |
Mandaue City, Cebu |
|
9 |
StaffWiz |
Quezon City |
|
10 |
Sutherland Global Services Philippines Inc. |
Taguig City |
Let us see each of the companies in detail.
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1. Accenture Inc. – Bonifacio Global City, Taguig
Accenture Inc. is a global professional services company that provides a broad range of services and solutions in strategy, consulting, digital, technology, and operations. In the Philippines, Accenture Inc. is one of the top BPO companies that has been operating since 1985. The company has 30 delivery centers across the country, with over 60,000 employees. Accenture Inc. has been recognized as a top employer in the Philippines and has received various awards for its corporate social responsibility programs, including its efforts in promoting digital inclusion and environmental sustainability.
Accenture Inc. offers a wide range of BPO services, including finance and accounting, human resources, procurement, customer service, and analytics. The company has been a key player in the Philippine BPO industry, providing high-quality services to clients in various industries, including healthcare, banking, retail, and telecommunications.
2. Teleperformance Philippines Inc. – Pasay City
Teleperformance Philippines Inc. is a subsidiary of Teleperformance, a global leader in customer experience management with over 300,000 employees in 80 countries. In the Philippines, the company has been operating since 1996 and has become one of the country’s largest BPO companies, providing services to various industries such as telecommunications, healthcare, and banking and financial services.
Teleperformance Philippines has over 47,000 employees across 25 sites in the country, including Manila, Cebu, and Bacolod. The company provides a wide range of services such as customer care, technical support, sales, and back-office services. Teleperformance Philippines has been recognized as a Great Place to Work for five consecutive years, demonstrating its commitment to employee satisfaction and development.
The company is also committed to social responsibility initiatives, supporting various organizations and communities in the Philippines through its Citizen of the World program. In 2022, Teleperformance Philippines was recognized as the BPO Company of the Year by the International ICT Awards Philippines, highlighting its excellence and leadership in the industry.
3. Sitel Philippines Corporation – Mandaluyong City
Sitel Philippines Corporation is one of the top BPO companies in the Philippines, with its headquarters located in Mandaluyong City. The company has been providing customer service and technical support solutions to various industries, including telecommunications, healthcare, financial services, and retail. With over 20 years of experience, Sitel has developed a reputation for its excellent customer service, utilizing innovative technology and a skilled workforce to provide the best possible solutions to its clients.
The company has a workforce of over 30,000 employees across its 14 sites in the Philippines. Sitel’s services include inbound and outbound customer service, technical support, sales, and back-office support. The company also offers customized solutions for clients, providing tailored services to meet their specific needs.
4. CloudStaff Philippines Inc. – Clark Freeport Zone, Pampanga
CloudStaff Philippines Inc. is a leading BPO company based in Clark Freeport Zone, Pampanga. The company specializes in providing virtual teams to support various businesses around the world. Its workforce includes skilled professionals who work remotely, providing support in various areas such as customer service, sales, marketing, and administrative tasks.
CloudStaff Philippines has a unique approach to outsourcing, providing dedicated teams to work with each client. This approach allows the company to provide a more personalized service, ensuring that the client’s specific needs are met. The company’s services are designed to help businesses increase productivity, reduce costs, and improve efficiency.
The company has a strong focus on technology, utilizing innovative tools and software to provide the best possible service to its clients. Its workforce undergoes regular training to ensure they are up-to-date with the latest technology and industry trends. With its commitment to excellence and personalized approach to outsourcing, CloudStaff Philippines is a top choice for businesses looking for reliable and efficient BPO services.
5. Six Eleven Global Teleservices – Davao City
Six Eleven Global Teleservices is a leading BPO company based in Davao City, Philippines, offering top-notch outsourcing solutions to clients worldwide. Established in 2005, the company has been providing excellent services to various industries such as healthcare, telecommunications, retail, and finance. They specialize in customer service, technical support, sales, and lead generation.
Six Eleven Global Teleservices prides itself on its state-of-the-art technology and infrastructure, ensuring that their clients receive the highest level of service. The company has a team of skilled professionals who are trained to handle various customer service needs, providing a personalized experience to every customer.
With a strong commitment to quality and customer satisfaction, Six Eleven Global Teleservices has been recognized as one of the top BPO companies in the Philippines. Their dedication to excellence has earned them numerous awards and accolades, including the International Business Awards and the Stevie Awards.
6. Infinit-O – Makati City
Infinit-O is a premier BPO company based in Makati City, Philippines, that offers comprehensive outsourcing solutions to clients globally. Established in 2005, the company has been providing services in healthcare, finance, legal, and research and analytics industries. They specialize in healthcare revenue cycle management, legal process outsourcing, finance and accounting, and research and analytics.
Infinit-O has a team of skilled professionals who are trained to provide high-quality service to clients. The company prides itself on its state-of-the-art technology and infrastructure, ensuring that their clients receive the highest level of service.
Infinit-O has been recognized as one of the top BPO companies in the Philippines, with numerous awards and accolades, including the International Business Awards and the Stevie Awards. Their commitment to excellence and customer satisfaction has earned them a reputation as a trusted partner in outsourcing. With a focus on innovation and a customer-centric approach, Infinit-O continues to provide top-notch outsourcing solutions to clients worldwide.
7. Outsourced – Makati City
Outsourced is a leading business process outsourcing (BPO) company based in Makati City, Philippines. Established in 2013, the company has grown to become one of the top BPO companies in the country, providing high-quality outsourcing solutions to businesses around the world. With a focus on customer service, Outsourced offers a range of services, including customer support, technical support, back-office support, and virtual assistance.
The company’s success is due in part to its commitment to hiring the best talent in the industry. Outsourced employs a team of highly skilled professionals who are dedicated to providing exceptional service to clients. The company’s management team has over 50 years of combined experience in the BPO industry, ensuring that clients receive the highest quality service possible.
8. DOXA7 – Mandaue City, Cebu
Doxa7 is a BPO company based in Mandaue City, Cebu, Philippines. Founded in 2010, the company has quickly become one of the top BPO providers in the country, offering a range of outsourcing solutions to clients around the world. Doxa7’s services include customer service, technical support, data entry, and back-office support.
The company’s success can be attributed to its commitment to providing high-quality service and its focus on building long-term relationships with clients. Doxa7 has a team of highly skilled professionals who are dedicated to providing exceptional service to clients. The company’s management team has over 20 years of combined experience in the BPO industry, ensuring that clients receive the highest quality service possible.
Doxa7 is also committed to investing in the latest technology and infrastructure to ensure that it remains at the forefront of the industry. The company’s state-of-the-art facilities and technology ensure that it can provide clients with the most efficient and effective outsourcing solutions available.
9. StaffWiz – Quezon City
StaffWiz is a leading business process outsourcing (BPO) company based in Quezon City, Philippines. The company provides a wide range of services including data entry, customer service, technical support, and back-office operations. StaffWiz has a team of highly skilled professionals who are equipped with the latest technology and tools to provide quality services to clients.
StaffWiz prides itself on its commitment to client satisfaction and its ability to provide customized solutions to meet the unique needs of each client. The company has a strong focus on employee training and development, which has resulted in a highly motivated and skilled workforce.
In addition to its headquarters in Quezon City, StaffWiz has several branches in other major cities in the Philippines, including Cebu and Davao. The company has received several awards for its outstanding performance, including the Best BPO Company in the Philippines award in 2021.
10. Sutherland Global Services Philippines Inc. – Taguig City
Sutherland Global Services Philippines Inc. is a multinational BPO company headquartered in Taguig City, Philippines. The company offers a wide range of services, including customer service, technical support, and back-office operations, to clients in various industries such as healthcare, finance, and telecommunications.
Sutherland Global Services Philippines Inc. prides itself on its ability to provide innovative and customized solutions to meet the unique needs of each client. The company has a highly skilled workforce and uses the latest technology and tools to deliver high-quality services.
Sutherland Global Services Philippines Inc. has several branches in other major cities in the Philippines, including Cebu, Davao, and Clark. The company has won several awards for its outstanding performance, including the Best Contact Center and BPO Company in the Philippines award in 2021. Sutherland Global Services Philippines Inc. is committed to providing excellent customer service and is dedicated to the growth and development of its employees.
BPO Sectors in the Philippines
The BPO industry in the Philippines has been growing steadily, and the top 10 BPO companies in the Philippines in 2023 have been contributing significantly to this growth. These companies provide a range of BPO services, including customer service, technical support, finance and accounting, and human resources.
They have established themselves as key players in the industry, providing high-quality services to clients across various industries, including telecommunications, healthcare, retail, and finance. Accenture Inc. is the top BPO company in the Philippines, with a workforce of over 60,000 employees and 30 delivery centers across the country.
Teleperformance Philippines Inc. is the second-largest BPO company in the Philippines, with over 47,000 employees across 25 sites in the country. Sitel Philippines Corporation, CloudStaff Philippines Inc., Six Eleven Global Teleservices, Infinit-O, Outsourced, DOXA7, StaffWiz, and Sutherland Global Services Philippines Inc. are also among the top BPO companies in the Philippines.
These companies have established themselves as leaders in the industry, providing high-quality services to clients worldwide. They have also demonstrated a strong commitment to corporate social responsibility, supporting various communities and organizations in the Philippines through various initiatives.
With their dedication to excellence and innovation, the top 10 BPO companies in the Philippines are poised to continue their growth and success in the years to come.
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